Lessons learned in managing online communities

November 26, 2008 § Leave a comment


Paul Bradshaw asked if I’d like to share some thoughts on what I’ve learned managing online communities as part of his ongoing series Lessons in community from community editors. 

Here’s an expcerpt:

3. Do not think of the social network as an extension of the company.

It’s not. If it is, then it isn’t a social network. Be willing and ready to give up the reigns.

If you are lucky this will happen quickly and you will have a core group of users that will steer it responsibly. This is a sign of success.

Any thoughts on this? What are some things you’ve learned either managing a network or being part of one?

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